Frequently Asked Questions
Everything you need to know about the Étalon experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
If you are not perfectly satisfied, you can return your items within 30 days of delivery. Please ensure garments are unworn with original tags attached and use our online portal to generate a prepaid return label.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As Étalon pieces are designed with a modern silhouette, we recommend referring to these charts to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Affirm and Klarna.
Where are Étalon garments manufactured?
We are committed to ethical craftsmanship. Our collections are produced in small batches across certified workshops in Italy and Portugal, ensuring premium quality and fair labor practices.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our concierge team via live chat or email.